So someone has annoyed you, upset you, angered you or insulted you. You've been on the receiving end of poor service, or you have been ...

There are certain expressions and pieces of advice that stick in the mind. Here's one that I picked up at the start of a training cou...

network / nétwerk n. & v. a group of people who exchange information, contacts, and experience for professional or social purposes. (...

Over the past 20 or more years of working in training and development, I’ve been particularly concerned about my ability to affect real, sus...

You're feeling hungry and there's nothing in your fridge. It's too late to go to the supermarket and buy something to cook from ...

Here's a scenario that I'd like you to consider... see if there's any part of it that you recognise: There's a company (ca...

We have all heard of the term "Absenteeism" (used to describe the problems associated with employees being unnecessarily absent...